Ear Molding Australia Pty Ltd (ABN 47 169 690 144) is committed to protecting your privacy. This policy explains how we collect, use, hold and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal information we collect
When you submit an order request or contact us, we may collect:
- Your name, position, and the name of your practice or clinic
- Your contact details, including email address, phone number and delivery address
- The name and AHPRA medical registration number of the supervising doctor
- Any other information you choose to provide in your enquiry or request
Why we collect and how we use your information
We collect this information so that we can:
- Process and fulfil requests and orders for EarWell kits
- Verify that orders are supervised by a registered medical practitioner
- Arrange delivery and confirm postage costs
- Provide training and support to EarWell doctors
- Respond to your enquiries and communicate with you about your order
How we hold and protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website is transmitted over a secure connection and stored in our systems and those of our service providers.
Disclosure to third parties
We may disclose your information to couriers and delivery providers so that your order can be delivered. We do not sell your personal information, and we do not disclose it to the supplier of the EarWell device. We may also disclose information where we are required or authorised to do so by law.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
Complaints
If you have a concern about how we have handled your personal information, please contact us and we will respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
Ear Molding Australia Pty Ltd
549 Bridge Road, Richmond VIC 3121
Email: info@earmolding.com.au
Phone: (03) 9427 9596
Last updated: July 2026.